Overview

The IP address that you use to access Jive will be changing, or users will occasionally be accessing Jive through another IP address. You would like to confirm that this will not affect your instance.

This article describes how to confirm that your access to Jive will not be interrupted.

Environment

Jive Cloud

Information

To confirm that your access to Jive will not be interrupted by the IP address change, please consult with your IT team to confirm whether or not you have set up a whitelist for your Jive community.

If you're unsure as to whether your Jive instance is using a whitelist, please contact us with the IP address change details.

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Support agents:

1. Locate the instance by searching the JCA using the customer name and the ticket information to determine which instance the restriction list change should be applied to. 
2. In the IP Restrictions section, click on Edit.
3. If there are IP restrictions enabled for the customer instance, follow the steps in Adding, Replacing, or Removing the IP Address Restrictions With Allow List (Whitelist) and Block List (Blacklist).

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