Overview

After being migrated and upgraded to Jive 2019, some images are displaying incorrectly. When you check the source code of the images in the editor, you notice that the image tag has the following attributes set:

• width="1200"
• height="900"

For example:

<a href="https://yourcommunity.com/servlet/JiveServlet/showImage/102-46856-11-398385/pastedImage_0.png"><img class="image-28 jive-image" src="https://yourcommunity.com/servlet/JiveServlet/downloadImage/102-46856-11-398385/1200-900/pastedImage_0.png" style="max-height: 900px; max-width: 1200px;" width="1200" height="900"></a>

This occurs in Jive Cloud versions prior to 3005.1.0.

Information

This issue was reported to the Jive Engineering team and was resolved as of Jive Cloud version 3005.1.0, which was automatically deployed to all Jive Cloud customers. If you are still encountering this problem, please contact us so that ATLAS can assist you. If you are not satisfied with the solution provided by ATLAS, then it will create a ticket for you on which you can add the links to the images that have this issue.

<supportagent>

Support agents: This issue was addressed in JVCLD-37190. If the issue persists for a customer, file a new JVCLD ticket.

</supportagent>