Overview

One of the following issues is occurring in your Jive community:

• All the news streams are empty/blank
• User inboxes are empty/blank
• No activities are displayed/listed on the user profile activity page

This article describes a possible cause of these types of issues.

Environment

Jive Cloud/Hosted.

Information

These problems may be appearing as the result of an issue occurring in one of the Jive Cloud or Hosted regions. To identify if there are any ongoing issues being investigated, please review the Jive Software Status page.

If there isn't an incident listed on that page that matches the description of the problem you're experiencing, please contact us to ensure an investigation begins as quickly as possible into the issue affecting your instance.

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Support agents: If there is no incident listed on the status page, please follow the steps in: SaaS Engagement Process in case of Sev-1.

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If there is an incident that matches the description of the issue you're facing, please subscribe to the incident to ensure you receive notifications when the investigation makes progress.