Overview

When updating and saving Content in your Jive community such as a Document or an Event, a red bar appears at the bottom of the page with the following error:

Your content could not be saved due to an error. You may have been logged out. If this problem persists please contact your system administrator. Click here to refresh this page.

And further refreshing the page does not resolve the issue.

Solution

Step 1: Ask the affected user to clear their local browser cache.

This issue may be triggered by an invalid browser cache. Please ask the user to clear their local browser cache or try a different Jive-supported browser.

Step 2: Remove and re-add the Content attachments

This issue can also occur when a user attempts to update an attached file (a PDF or some Microsoft Office file) multiple times, which in turn triggers the docconverter process of trying to generate the HTML Preview. If during the document conversion process, any attempt fails and is left in an intermediate and invalid state; the versioning details for the attachment are interrupted and left in an invalid state resulting in the error.

Follow these steps to resolve this issue,

• Download the existing attachments from the affected Jive content.
• Edit the content to remove the attachments & publish as Minor Edit to prevent the update from appearing in streams/notifications.
• Edit the content again, re-upload the same file(s) as a new attachment (eliminating the version conflict for the attachments) and publish the content as a minor edit.

Testing

After following the steps from the Solution section above, the user should now be able to successfully update the Content.

If the issue persists, please contact us so that ATLAS can assist you. If you are not satisfied with the solution provided by ATLAS, then it will create a ticket for you on which you can provide a HAR file created while recreating the issue.