When sending a GET request to the API endpoint /videos/downloadOptions, the requests fail with a 503 error code.
This article describes more information about this issue, as well as a workaround for it.
Jive Cloud instances hosted in the EU region.
This issue has been identified as a defect and is currently in the process of being resolved by the Jive Engineering team.
As a temporary workaround, the API requests can be sent to your instance's jiveon/non-vanity URL. If you need more information about this URL, please contact us.
For more information on when this issue will be resolved, please contact your customer success manager or account executive, referencing the code JVCLD-103075.