When viewing the Answered Questions or Unanswered Questions tile for a space, you or other users notice that there are questions in that tile that are from a different space.
For example, you have an Answered Questions Tile that is set up to display the questions from space A, but there are questions that are appearing in the tile that are from space B.
This may be occurring due to the other space being a subspace of the space that the tile is configured for. If that is the case, this is the expected behavior of the tile.
Checking if The Other Space is a Subspace
- Browse to the space that the tile is configured for.
- Make a note of the contents of the address bar after the last forward slash that appears. For example, if https://jive.yourcommunity.com/community/html-tile-test appears, make a note of the last part html-tile-test.
- Browse to the tile.
- Click on one of the questions that are from the other space.
- Click on the space that appears in the "More discussions in" section at the top of the page. In this example, it would be subspace:
- Check the contents of the address bar there for the text that you made a note of in Step 2. If you're able to find this text, this means that this question is from a subspace.
- If the question is from a subspace, please follow the steps in Questions Tiles Are Displaying Links from Sub Spaces.
- If the question is not from a subspace, please follow the steps in the solution section.
- Browse to the Admin Console > System.
- Click on the Settings tab.
- Click on Caches in the left-side menu.
- Click on the checkbox at the top of the table:
- Scroll down to the bottom of the page.
- Click on the Clear Selected button.
Browse to the tile that you encountered this issue with. If the issue persists, please contact us so that ATLAS can assist you. If you are not satisfied with the solution provided by ATLAS, then it will create a ticket for you on which you can provide the below information:
- The address of the page that contains the tile.
- Which questions you have noticed are from a different space.