Overview

When sending requests to the API, you receive a 504 error response code. When you run an API query using a browser, you see the following message:

This article provides more information about this issue.

Environment

Jive Cloud or Hosted.

Information

This issue has been identified as a defect. Whenever an API request takes more than 3 minutes to complete, the CloudFront caching server for your instance will return a 504 code.

The following are temporary workarounds that can be used:

• Reducing the count parameter of the API queries that are receiving this response code. For example, if the API queries that are failing have a count value of 100, you can reduce this to 25 or 50.
• Reducing the number of filters being used in the query, or the values being used in the filters. For example, if the query is using "filter=type(document, file, post)", you can convert that to 3 different queries for each content type.

For more information on when this issue will be resolved, please contact your Account Manager, Customer Success Manager, or Account Executive, referencing the code JVCLD-97317.