Jive Solutions, previously called Jive Extension Pack (JEP), is an always-growing collection of extensions (Tiles and Add-Ons) that allow you to expand the capabilities of your Jive instance. This article provides information on this extension pack. It will help solve queries like "Can you help me install an Add-On?".
This Jive Solutions pack includes:
As these Add-Ons are developed and maintained by Professional Services, an engagement with them will be required to troubleshoot and fix most issues.
Hosted and On-Premise
Jive Solutions Tiles and Add-Ons are only available for Cloud customers. Please contact your account manager, if you would like to consider a move to Cloud via our Innovation Enablement Program.
Cloud customers have self-serve access to the tiles and add-ons without the need for a paid engagement. Not all tiles and add-ons have been rolled out to self-service yet. The official Jive Solutions Finder page on Worx has the latest information on which tiles and add-ons require professional services help and which can be installed by customers themselves. If you find that a self-service add-on is not available under the Add-Ons menu in your instance, please contact Customer Services.
Note for the agent: You can assist the customer by pointing them to documentation about individual add-ons, which is available on the official Jive Solutions Finder page on Worx
Add-Ons related issues are normally in the scope of Professional Services. This does not mean that every ticket regarding Jive Solutions extensions should be escalated immediately to the Jive Professional Services team. The agent still needs to properly troubleshoot and try to reproduce the issue.
Jive Solutions extensions still use Jive data and call normal Jive APIs, so the agent needs to verify if there is a general Jive bug, and if yes, if it is inside the add-on or in Jive.
Some HOP customers may still have legacy versions of Add-Ons, and may still require support, as per the process outlined above.
If the addons are not available in the global registry, the Cloud customer has to open a support case. Then support will have to route the case to professional services. There is no central place from where customers can download the add-ons.
Please refer to the Professional Services Process.
Require Professional Services Help?
If you do not have an active engagement with Professional Services, or if you want to investigate the options you have for extending your community, please contact your Account Manager, Account Executive, or Customer Success Manager, and they will share with you the resources and the documentation you need.