Overview

Sometimes you may find that you are not receiving any email messages from Jive as expected, but then delivery resumes as normal a short time later. This article will help you diagnose, troubleshoot, and resolve this issue.

Diagnosis

Your users reported a complete loss of email functionality for a short period of time.

Solution

Identifying the root cause of this issue can take time. Below are some steps to take towards resolution:

1. Check if any related outage was reported on the Jive Status Page.

   Note: If no major outage took place around the same time as you experienced the email delivery issue, it may have been a temporary problem that was proactively fixed by our infrastructure team. The Jive Team cannot provide Root Cause Analysis for temporary single-customer failures, but we do monitor logs and health status on a continual basis and are always striving to improve availability and performance across all Jive services.

2. Read the article Why Are We Not Receiving Any Emails From Jive? for further assistance.