Overview

Users may need to edit the Login Entry Page when adding SSO (Single Sign-On) authentication for External Accessible Groups. For example, in the following case, the Login Entry Page is being edited to add an SSO login for employee users: 

Users report that when changes are made to the Login Entry Page, the following error is displayed:

Your content could not be saved due to an error. You may have been logged out. If this problem persists, please contact your system administrator.

Furthermore, the following error is observed in the logs:

"code": 4026,
"message": "The request could not be validated as originating from within the SBS application"

This article shares the resolution of this issue.

Information

Environment

Jive HOP (Hosted On-Premise) 8.0.2

Reproduction Steps

Follow these steps to reproduce the issue and check if it exists in your environment:

1. Enable External Accessible Groups.
2. Enable SSO.
3. Go to Login Entry Page.
4. Make changes to the SSO Login Title and SSO Login Text.
5. Click Save.
   • Current Behavior: The following error is displayed, and the login page is not updated:
     Your content could not be saved due to an error. You may be logged out. If this problem persists, please contact your system administrator.
   • Expected Result: Changes are saved without any error.

Process

Upgrade to Jive HOP 9.0.3 or higher release to resolve this issue. The Fix id assigned to this issue is JVHOP-1151.

Confirmation

Changes to the Login Entry Page are made without any errors when adding SSO (Single Sign-On) login access for External Accessible Groups.