Overview

Customers report that non-admin users with viewing rights to spaces get the following error when attempting to play embedded videos: You are not authorized to view this content.

This article shares the resolution of this issue.

Information

Environment

Jive Hosted

Reproduction Steps

Follow these steps to reproduce the behavior in your environment:

1. Create a blog with an embedded video in a private blogging place.
2. Publish the blog in a public place via the delegate access app.
   • Current Behavior: Admins of the system are able to play the embedded video. However, the registered non-admin users with viewing rights get the following error:  You are not authorized to view this content.
   • Expected Result: All users with viewing rights can view and play the video without any error.

Root Cause

Embedded links are still referencing videos from private places where the documents/blogs were first created before moving to public spaces. This is a known defect which was fixed in a later release.

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Process

Upgrade to Jive 9.0.4 or a higher release to fix this issue. The fix id is JVHOP-781.

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Confirmation

All users with viewing rights to spaces can view and play embedded videos without any errors.

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