Overview

Customers using the instances in the French or Italian language indicate that the People page is not completely loading the filters. Furthermore, they experience the following behavior: 

1. Clicking '+ Add Filter' link does not do anything. 
2. JavaScript (JS) Console Displays this error: Uncaught SyntaxError: Unexpected identifier

This article shares the resolution of this issue.

Environment

Jive 9.0.2

Reproduction Steps

Follow these steps to reproduce the issue and check if it exists in your environment:

1. Click on the Avatar menu and select Preferences.
2. Set User Locale language to French or Italian.
3. Go to the /people page.
   • Current Behavior: 
     • Filters are not loading completely on the page.
     • Clicking the '+Add Filter' button does not do anything.
     • JavaScript Console shows this error: Uncaught SyntaxError: Unexpected identifier
   • Expected Result:
     • The page loads completely and the '+Add Filter' button functions without any errors.

Root Cause

An unescaped quote is breaking JS code execution and leading the page to not completely load the filters.

Back to top

Information

This issue has been identified as a defect and is scheduled to be fixed in the Jive release 9.10.0. At the moment of writing, it was not possible to find the exact Jira issue id. Cloud Jive is not affected, at least in recent eversions.

Back to top