Overview

Users have reported seeing the message 'Currently being edited by: <My Username>' when they try to revisit or refresh a document edit page as seen in the below screenshot:

This article provides a detailed explanation as to why this message occurs along with quick fixes available to resolve this issue.

Information

Environment

Hosted, On-Premise and AWS Cloud

Diagnosis 

This is working as designed and following are the reasons identified:

• It is a feature of Jive that enables multi-user collaboration to edit the same document. It ensures that while one user edits the document, it notifies the other users that someone is editing the document.
  
  
• Whenever the user clicks on Edit on the top right-hand side, it initiates a temporary session in the server's cache and waits till it gets a Response/Action in 'Publish' or 'Save as Draft' or 'Cancel' - which confirms the action to the server and document conversion (after which it frees the file to be edited by other users).
  
  

• If the user fails to perform a Response/Action and moves away from the page through the back button or by entering a different URL, then the server finds itself helpless to detect the action taken by the user or the browser.
  
  

• When the user revisits the page, it considers it as a new session and is, therefore, unable to override the old session. This is because if the user opens the same page in two different browsers, it causes loss of data due to session conflict.

Solution

This has a threshold wait time for user response (30-60 minutes approx.) during which it automatically releases the session. Therefore, the issue gets resolved after a while.

Workaround

If the user does not want to wait and wants a quick workaround, then the following steps can be tried:

1. As seen in the below image, we have an example Jive URL (from a test instance): https://jivedemo-username2019.jiveon.com/docs/DOC-1063 where a similar issue is seen.
   
   

2. To fix the issue, put a slash / at the end of the above URL: https://jivedemo-username2019.jiveon.com/docs/DOC-1063/

NOTE:  Editing the URL and forcing it to override may cause loss of data as that data is not saved as a Draft or Published item.