Overview 

This article describes an issue in which a user's last name cannot be updated to "FREAD" and the following error message is displayed. This issue could arise when trying to change a user's last name to other strings.

Access Denied
You don't have permission to access "http://www.examplewebsite.com/admin/editUserProfile.jspa" on this server.
Reference #1234567890

Environment

Jive AWS

Steps to Replicate

1. Log in to the Admin Console.
2. Locate the desired user.
3. Update their last name to FREAD.
4. Click Update.

Actual Behavior

The name cannot be updated to "FREAD" and the above error message is shown.

Expected Behavior

The last name is updated to "FREAD".

Information

The Akamai proxy blocks requests that contain black-listed keywords ("FREAD" in this case). This is not a Jive issue.

Additional Information

Jira ID: JVCDM-3046