Overview

You can use The Diagnostic or Settings pages in the Admin Console to look at or diagnose connections. This article provides you with a list of common problems encountered withing SharePoint and the diagnostic options that can be used to resolve the issues effectively.

Information

Fastpath: Admin Console: System > Settings > Jive for SharePoint > Settings

OR

Fastpath: Admin Console: System > Settings > Jive for SharePoint > Diagnostics You can see the status of your connection in the main Settings dialog - healthy connections show a green checkmark. If you need to investigate connection problems further, go to the Diagnostics tab and try the following 'Process'.

Process

• If you have a problem seeing SharePoint search results in Jive, click Search engines administration on the Diagnostics tab to test the OpenSearch engine that is defined for your SharePoint connection. This engine was created automatically when you set up the SharePoint connection.
  
  
• If you are having trouble with accessing linked documents in SharePoint, use Diagnose Places to check for any information that may have been deleted on the Jive-side. The diagnostics will identify any deletions so you can restore them or delete them on the SharePoint side.
  
  
• If you are seeing problems with the SharePoint web parts communicating with Jive, you can test your SharePoint-to-Jive connection using Diagnose SharePoint-to-Jive connection issues.