Overview

On the Activity Engine page, EAE's total depth does not stop increasing. This is not a good sign as it means that the queue is filling up with items that are not being shredded as activity comes in.

To learn more about this issue, read through the following sections.

Information

To have a better understanding of this issue, read about the Shredder Queue in the article Activity Engine Processing Queues.

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Troubleshooting

Root Cause

Upon collecting the EAE logs, the following exception occurs:

ERROR [] com.jivesoftware.eae.service.queue.ExceptionDrivenThrottle - Recommender Consumer Throttle - Throttling for 60000 ms on exception: com.jivesoftware.service.reco.http.client.InvalidExecutionException: send exception: dev-reco-ingress.jiveland.com

This means that the recommender service is attempting to connect to an internal development server: "dev-reco-ingress.jiveland.com" which is not the correct one.

Resolution

1. Using the Magic Query Tool, confirm the instanceType value by running the following query on the EAE database.

   SELECT * FROM jiveInstanceProperty WHERE propname = 'instanceType';

   The value should either be 2 for UAT, or 3 for production for the recommender service to work. If not, proceed to the next step.

2. Update the value of the system property jive.eae.instance.type to the correct one.
   1. Configure the system properties and set the value of jive.eae.instance.type to 2 for UAT, or 3 for production.
   2. If you do not find this system property, please add it and set its value accordingly.
3. Restart the instance.

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