Overview

This article provides the steps for a community admin to customize and upload a maintenance page.

Information

Jive communities will come with a default maintenance page that is shown at any time a website is taken down for maintenance or is unavailable due to a restart.

The maintenance page for a Jive community that is hosted by Jive will always be located at [JIVEURL]/___sbsstatic___/maintenance.html

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Environment

• Jive Hosted

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Process

1. Get the default maintenance.html file:
   1. Download the default maintenance file from [JIVEURL]/___sbsstatic___/maintenance.html
   2. Save it as maintenance.html in a separate folder in your computer.
2. Apply the updates.
   1. Use your preferred HTML editor to make changes to the default maintenance file.
   2. Save the changes.
   3. Be sure to include any other referenced images or Javascript files in the same folder as the maintenance.html file.
3. Create a Zip called maintenance.zip:
   1. Be sure to only zip the files and not the parent folder.
      Example in MacOS:
      
       
      
      
4. Upload your maintenance.zip file in Jive Cloud Admin:
   1. Log in to Jive Cloud Admin and click on Maintenance Mode. 
      
      
      
      Note: If you have more than one site, select the installation you want to update from the Choose an Installation menu. 
   2. Click the Select File button on the next page and then select the maintenance.zip file
      
      
      
      

The Jive application will not be restarted or set to Maintenance mode automatically when you update the maintenance page. Your users will not notice any disruption in service when you update your maintenance page.

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Confirmation

• Once you are done with the updates, you can open [JIVEURL]/___sbsstatic___/maintenance.html in a browser to view your maintenance page and confirm it looks as expected.
  Example:

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