Overview

Viewing users' profile for some users returns the following error message:

"Access to this place or content is restricted.

If you think this is a mistake, please contact your administrator or the person who directed you here".

This article provides step-by-step instruction on how to resolve this error.

Error Screenshot:

Information

This issue has been observed in Jive - Hosted/AWS/Cloud Version - Any

A similar error was observed in sbs.log for all other affected users.

Process

1. Try to reproduce the error by accessing the affected users' profile in the community.

2. Analyze the application log file to check the cause of the error.

3. Observed below errors in the sbs.log.

   ================================================================================================================
   
   {"timestamp":"2019-02-05T04:21:51.822Z","thread":"https-jsse-nio-0.0.0.0-9443-exec-16","userid":3203,"username":"mayur.mehta@aurea.com","usertype":"REGULAR","level":"ERROR","logger":"org.apache.cxf.interceptor.AbstractFaultChainInitiatorObserver","message":"Error occurred during error handling, give up!","exception":"org.apache.cxf.interceptor.Fault: Unable to view image 14182\n\tat org.apache.cxf.service.invoker.AbstractInvoker.createFault(AbstractInvoker.java:170)\n\tat
   
   ================================================================================================================

4. Cause: Unable to view the image 14182.

5. Run the following command:
   

   select * from jiveimage where imageid = 14182 

6. It is observed that imageid 14182 is a banner image of the user. The image was observed to be broken.
   

Solution

Ask the user to re-upload the affected image.