Overview

This article describes an issue in which some items display the following error message when viewing shared user content:

ERROR: no template found for jive.browser.contentplacerel.thumbnailContentItem.

Environment

• Jive Interactive Intranet
• Jive Core
• Jive On-Premise

Note: This process was tested on Jive versions 8 & 9.

Solution

Fixing this issue requires performing a theme change.

1. Add a dependency for the missing (jive.browse.contentplacerel.thumbnailContentItem) template to the /soy/people/profile/content.soy theme file as follows:

   {namespace jive.people.profile}
   
   /**
   
   * User content tab
   
   *
   
   * @param browseViewBean
   
   * @depends template=jive.browse.contentplacerel.thumbnailContentItem
   
   */
   
   {template .content}
   
       {call .decorator data="all"}
   
           {param bodyClass}{/param}
   
           {param bodyContent}
   
               {call .header data="all" /}
   
               {call jive.work.body data="$browseViewBean" /}
   
           {/param}
   
       {/call}
   
   {/template}

2. Save and reapply the theme.
3. Hard refresh the browser page for the changes to be loaded. This should be done via the Admin Console.
4. Go to the Theme page and select the Edit Theme icon for the currently deployed theme (in this example it is named 'custom').
5. In the Edit Theme page, find the /soy/people/profile/content.soy file and select Create New Template.
6. Make the suggested changes to the template and select Save Template. This should update the theme and propagate the changes to all web nodes.