In this article, you will find some examples of User and Group sync issues and how to troubleshoot them.
Most user sync issues can be attributed to either the user not being found on the directory server or incorrect mappings. Get an LDIF from the user and compare the User Account Mapping attributes and values.
User Sync Issues
User Is Not Found
Once you have an LDIF for the user, look at the user's DN. Does the search filter encompass the user's DN location?
User Attribute Is Not Getting Synced
Look at the user's LDIF and check if the attribute is mapped correctly. Is the Last Modified Field mapped?
- Compare the last Modified Field value from the user's LDIF to the system property
jive.directory.user.sync.lastRun.Note: If the last modified value is less than the
jive.directory.user.sync.lastRunvalue than the sync task will mark the user as being fully up-to-date.
Not All Users Are Getting Synced
Check (or add) the
ldap.sizeLimit system property to be greater than the number of users in the community.
Group Sync Issues
By default, users are lazy loaded into the groups. A user must first log in to sync their permission.