Overview
This article will list several LDAP issues, what to check, and/or how to solve them.
Information
| Problem / Behavior | Quick things to check/resolve |
| How to inventory your LDAP directory using LDIF? | Please read this article. |
| The Directory Server is not working. | Ensure there is a valid connection to the directory server. |
| How to check if user sync has run recently? | Go to Jive admin console > System > Management > System Tasks Note: You have to look for something like this <userDataSynchronizationTask Thu Jan 12 23:59:59 GMT 2017 directoryAccountSynchronizer.run> |
| Testing your LDAP Settings | Please read this article. |
| Debugging LDAP. |
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| What are the supported directory servers? | Please read this article. |
| LDAP group classes that are needed to turn debug ON |
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| LDAP user classes to turn debug ON |
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| Turning off LDAP Certificates |
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| When is the user synchronized with LDAP? |
When a user logs on to the Jive instance (automatically). If the user is not synched automatically then:
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| What LDP system properties can be used on the Jive instance while setting it up? | LDAP System Properties |
| What do you see in the sbs.logs when LDAP group is created on Jive Instance (i.e. synched from LDAP side)? |
sbs.log:2017-01-12 07:44:31,654 [http-nio-0.0.0.0-9200-exec-358] [2000:jive-admin:REGULAR] DEBUG com.jivesoftware.base.ldap.debug.LoggingNamingEnumeration - CN=Cloud 9 Stream Leads ,OU=MOE Distribution Groups,OU=MOE Security Groups: org.springframework.ldap.core.DirContextAdapter:org.springframework.ldap.core.DirContextAdapter: dn=cn=Cloud 9 Stream Leads,ou=MOE Distribution Groups,ou=MOE Security Groups {description=Created for Carolyn Brown, member[0]=CN=Robert Schaefer,OU=MOE Staff User Accounts,OU=MOE Users,DC=seek,DC=int, member[1]=CN=Vince Rizzo,OU=MOE Staff User Accounts,OU=MOE Users,DC=seek,DC=int, member[2]=CN=Simon Wee,OU=MOE Staff User Accounts,OU=MOE Users,DC=seek,DC=int, member[3]=CN=Christian Miran,OU=MOE Staff User Accounts,OU=MOE Users,DC=seek,DC=int, member[4]=CN=Isobel McLeod,OU=MOE Staff User Accounts,OU=MOE Users,DC=seek,DC=int, member[5]=CN=Gerda Schuring,OU=MOE Staff User Accounts,OU=MOE Users,DC=seek,DC=int, member[6]=CN=Nick Manners,OU=MOE Staff User Accounts,OU=MOE Users,DC=seek,DC=int, member[7]=CN=Courtney Miller,OU=MOE Staff User Accounts,OU=MOE Users,DC=seek,DC=int, member[8]=CN=Kerrie Dolan,OU=MOE Staff User Accounts,OU=MOE Users,DC=seek,DC=int, member[9]=CN=Carolyn Brown,OU=MOE Staff User Accounts,OU=MOE Users,DC=seek,DC=int, member[10]=CN=Bianca Stephens,OU=MOE Staff User Accounts,OU=MOE Users,DC=seek,DC=int, cn=Cloud 9 Stream Leads}:{description=description: Created for Carolyn Brown, member=member: CN=Robert Schaefer,OU=MOE Staff User Accounts,OU=MOE Users,DC=seek,DC=int, CN=Vince Rizzo,OU=MOE Staff User Accounts,OU=MOE Users,DC=seek,DC=int, CN=Simon Wee,OU=MOE Staff User Accounts,OU=MOE Users,DC=seek,DC=int, CN=Christian Miran,OU=MOE Staff User Accounts,OU=MOE Users,DC=seek,DC=int, CN=Isobel McLeod,OU=MOE Staff User Accounts,OU=MOE Users,DC=seek,DC=int, CN=Gerda Schuring,OU=MOE Staff User Accounts,OU=MOE Users,DC=seek,DC=int, CN=Nick Manners,OU=MOE Staff User Accounts,OU=MOE Users,DC=seek,DC=int, CN=Courtney Miller,OU=MOE Staff User Accounts,OU=MOE Users,DC=seek,DC=int, CN=Kerrie Dolan,OU=MOE Staff User Accounts,OU=MOE Users,DC=seek,DC=int, CN=Carolyn Brown,OU=MOE Staff User Accounts,OU=MOE Users,DC=seek,DC=int, CN=Bianca Stephens,OU=MOE Staff User Accounts,OU=MOE Users,DC=seek,DC=int, cn=cn: Cloud 9 Stream Leads} sbs.log:2017-01-12 07:44:31,829 [http-nio-0.0.0.0-9200-exec-358] [2000:jive-admin:REGULAR] DEBUG com.jivesoftware.base.ldap.LdapGroupManager - Creating group "Cloud 9 Stream Leads
Note: If you still do not see LDAP user synchronizing then please send the case to the L2 team.
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| LDAP members are missing from a user group |
Resolution: Delete the broken user group from the database and let the LDAP sync takes place again. |
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