Overview

The Mailto: links are not working correctly in helpful links Tile. When accessing the link, it opens up a new browser page leading to the domain part of the email. For example:

• The link mailto:someone@something.com opens  http://something.com

This article explains the issue and provides information and updates from the case defect which has been logged in Jira.

Environment

Jive Interactive Intranet-Jive Core

Reproduction Steps 

1. Edit a Place.

2. Add a helpful links Tile.

3. Enter Link Title: some email.

4. Enter Link URL: mailto:some@email.com.

5. Save and Publish changes to Place.

6. Click on some email link.

7. New browser window to http://email.com opens instead of new email getting composed for some@email.com as the recipient.

Current Behavior:

• On inspecting the URL behind some email from reproduction steps, you can see that the prefix "http://" is added in the href link:
  
  

   <a href="http://mailto:some@email.com"
    class=" linkText " target="_action_link">some email</a>

• A new internet browser window with the URL email.com in the address bar opens up when the link is accessed instead of an email getting composed for the recipient some@email.com.
  
  

Expected Behavior:

• The URL when inspected should look like this example from Jive version 2019.1:
  
  

  <a href="mailto:some@email.com"
          class=" linkText ">some email</a>  

• A new email should be composed using the default email program with some@email.com email address added in the To: field when the above link is accessed.
  
  

Resolution

This is a known issue that was fixed in Jive Cloud 3006.1

<supportagent> See JVCLD-37616 </supportagent>