The Mailto: links are not working correctly in helpful links Tile. When accessing the link, it opens up a new browser page leading to the domain part of the email. For example:
- The link
This article explains the issue and provides information and updates from the case defect which has been logged in Jira.
Jive Interactive Intranet-Jive Core
Edit a Place.
Add a helpful links Tile.
Enter Link Title: some email.
Enter Link URL:
Save and Publish changes to Place.
Click on some email link.
New browser window to
http://email.comopens instead of new email getting composed for
email@example.com the recipient.
- On inspecting the URL behind some email from reproduction steps, you can see that the prefix "http://" is added in the href link:
<a href="http://mailto:firstname.lastname@example.org" class=" linkText " target="_action_link">some email</a>
- A new internet browser window with the URL
email.comin the address bar opens up when the link is accessed instead of an email getting composed for the recipient
- The URL when inspected should look like this example from Jive version 2019.1:
<a href="mailto:email@example.com" class=" linkText ">some email</a>
- A new email should be composed using the default email program with
firstname.lastname@example.org address added in the To: field when the above link is accessed.
This is a known issue that was fixed in Jive Cloud 3006.1
<supportagent> See JVCLD-37616 </supportagent>