Overview

After uploading a video, a random frame from the first 5 seconds of the video is selected as the thumbnail. There are cases when the thumbnail appears blank or displays an image that is not related to the video. This article provides information about video thumbnails, our current limitations in terms of customizing your thumbnail image, and a few workarounds that you can implement to change the default thumbnails.

Information

We have yet to develop a feature to change the thumbnail for uploaded videos to any frame from the video. There has been a feature request raised for this in JIVESPECS-922. You can monitor the release of the enhancement through the Jive Cloud Release Schedule on Worx. Unfortunately, we cannot provide release timelines of enhancement requests.

In the meantime, here are a few workarounds that we suggest:

• Upload a custom image as the thumbnail.
• Use a carousel or banner tile and use an image from the video as a thumbnail to link to the actual video.
• Edit the video before uploading. Insert an image in the first five seconds of the video and upload it.
• Put the video in an HTML tile and include a picture using the HTML code <video [poster attribute]> just like the following example:

   

  <video width="320" height="240" poster="insert_image_url" controls>