Overview

Previously links having upper-case letters in their URL used to work fine. These links are not working any longer. For example:

• Original URL: https://<Your Jive URL>/community/IT-Support
  • Returns the error: "Not found"
• Current URL: https://<Your Jive URL>/community/it-support
  • Loads as expected

Environment

Jive Cloud AWS

Resolution

Part of the URL is Case Sensitive

• The URL part that goes after the domain (https://<Your Jive site URL>/) is case-sensitive, according to web standards that govern the URLs.
• Example: https://<Your Jive URL>/community/it-support
  • The text in blue the color in the above sample URL is not case sensitive.
  • The text in red color in the above sample URL is case sensitive.
• Hence in Jive, a URL with lowercase and another one with uppercase is NOT the same.

Recommendations and Conventions used for URLs in Jive

• When creating a new Space or a Group, URLs entered are validated and always set to lowercase.
• All URLs in Jive is now set to lowercase, and new ones will be created in lowercase.
• Uppercase URLs are considered invalid in Jive and will show an error page.