Overview

This article provides information about the possible causes of the error message "[LDAP: error code 4 - Sizelimit Exceeded]" when it appears in the application logs as a result of an unsuccessful LDAP user synchronization task.

An example of this error message:

2019-03-22 14:57:15,231 [TaskEngineWorker-pool-1] [::] ERROR com.jivesoftware.community.user.sync.DirectoryAccountSynchronizer - [LDAP: error code 4 - Sizelimit Exceeded]; 

Prerequisites

• Access to the Jive application logs (Available to Jive On-Premise customers)
• The log entry time and username matching the user synchronization attempt information

Information

This error is caused by the LDAP server refusing to return the result of a query when the number of results is too large.

To resolve this issue, investigate the following possible causes with your IT department or LDAP provider:

1. Limitations on the LDAP account used by Jive
   
   • The user account used by Jive may have a specific limit on how many results it can retrieve in a single query. 
   • To retrieve the account being used by Jive to run LDAP queries:
     • Browse to Admin Console > People > Settings > Directory Server Settings.
     • Check the Administrator DN.
2. LDAP Policy/Setting Values
   • Limitations may be in place at the LDAP policy or server level.
   • If you are using Microsoft Active Directory, the MaxPageSize value may need to be increased. This article has more information on how to view and modify this value: View and set LDAP policy in Active Directory by using Ntdsutil.exe