Overview

You are using AD integration and LDAP for user authentication to the Jive site. You have specified user names for Jive logins to mirror their AD user names such as first initial of first name and last name so for a test user, John Doe, the user name would be jdoe. You happen to observe frequent occurrences where the user name which is set to jdoe switches to jdoe@example.com for the login. You have scheduled the nightly sync with AD. This is causing issues for users who do not know how to log in and it needs to be fixed.

Environment

Jive Interactive Intranet-Jive Hosting

Resolution

If a user reports their user name being changed to their email, it could be because Jive is configured to reset user name to email when the email is updated. This configuration is controlled by the jive.user.usernameIsEmail system property. To ensure the user name is the email address, set this system property to true. To allow for separate user name set this system property to false.

• To edit the property jive.user.usernameIsEmail system property, follow the instructions provided below:
  1. Navigate to the Admin Console.
  2. Click on System tab > System Properties.
  3. Search for jive.user.usernameIsEmail system property.
  4. Click on the edit notebook icon on the right side of the row.
  5. Change the value to false.
     
     
• To add the property jive.user.usernameIsEmail system property if not found, follow the instructions provided below:
  1. Navigate to the Admin Console.
  2. Click on System tab > System Properties.
  3. Navigate to the Add new property form.
  4. On the Property Name, paste jive.user.usernameIsEmail system property.
  5. On the Property Value, type false.

Confirmation 

• After following the above steps, one should be able to use a user name other than the email.