Overview

The user has a PDF file with a user-defined file name. When the user uploads this file, the file gets renamed to uploadFile.pdf. Though everything else works fine, whenever the user uploads a file upload, the file gets renamed.

Below mentioned are a few observations at the customer support end:

• The user used Internet Explorer (IE) 11 under Windows 7.
• From inspecting our Jive production instance we can see, this happens more often, i.e. we have quite a number of files named uploadFile.pdf in our system.
• However we tried to reproduce the issue with several users (ECM, ECA, and vanilla user rights), several browsers, IE, Edge, Firefox and were not able to reproduce the error at all.

Fix ID

JVHOPST-3653

Environment

Jive Hosted

Root Cause

The cause of this appears to be a very long shared path and special characters defaulting the file to upload to the Jive's default name and extension, uploadFile.<Extension>

Resolution

Currently, the resolution is to avoid special characters if you are using a version below 9.0.7 or upgrade to 9.0.7