Overview

This article provides a resolution to the following issues:

• Lightweight Directory Access Protocol (LDAP) users are unable to log in to Jive.
• LDAP users are not syncing to Jive.
• New LDAP users are not populating in Jive.
• New LDAP users are not showing up in the Jive application. 

Environment

Jive: Amazon Web Services (AWS), Cloud legacy, Hosted Version: All

Resolution

1. Check the 'Directory server settings' in the admin console under People > Settings.
2. Ensure the valid connection to the directory server.
3. Check for any 'LDAP user synchronization' errors in the logs.
4. Ensure LDAP fields have a valid value for user's profile information such as username, email, etc.
5. If any LDAP field is missing a value for user's profile information, ensure to correct it with a valid value.
6. Allow the 'LDAP user synchronization' task run during the scheduled time.
7. Check the new user's profile in Admin Console > People.
8. Ask new users to log in to Jive.

Related Articles

• Guide to Troubleshooting LDAP/Active Directory Integration
• How to test your LDAP settings in 10 minutes or less
• LDAP configuration reference