The unread count in the Inbox is inconsistent. In case you have more than 50 unread items in your Inbox, it would display it as
50+. However, if you navigate to Inbox and start reading items one-by-one, the count begins to decrease in the following sequence
48 even if you have way more than 50 unread items. Refreshing the page reverts to the correct value that is
50+(in this example).
This article explains the issue through the reproduction steps and mentions the case logged in Jira through which the work on a fix is being tracked.
Jive AWS Cloud
- Mark a few read items as unread.
- Mark a few unread items to read, including some of those which were marked as unread in Step 1.
Note: Skip some items in-between, it ensures a higher chance of reproducing the issue successfully.
- Reload the page.
- Tick unread only.
- The number of unread items in the list does not tally with the unread count displayed.
- The unread count displayed in the Inbox matches the actual number of unread items.
This is a known issue that is expected to be fixed in the scope of the Jira cases JVCLD-27342 and JVCLD-37613.