Overview
The unread count in the Inbox is inconsistent. In case you have more than 50 unread items in your Inbox, it would display it as 50+
. However, if you navigate to Inbox and start reading items one-by-one, the count begins to decrease in the following sequence 50+
,50
,49
,48
even if you have way more than 50 unread items. Refreshing the page reverts to the correct value that is 50+
(in this example).
This article explains the issue through the reproduction steps and mentions the case logged in Jira through which the work on a fix is being tracked.
Information
Environment
Jive AWS Cloud
Reproduction Steps
- Mark a few read items as unread.
- Mark a few unread items to read, including some of those which were marked as unread in Step 1.
Note: Skip some items in-between, it ensures a higher chance of reproducing the issue successfully. - Reload the page.
- Tick unread only.
Current Behavior
- The number of unread items in the list does not tally with the unread count displayed.
Expected Behavior
- The unread count displayed in the Inbox matches the actual number of unread items.
Progress
This is a known issue that is expected to be fixed in the scope of the Jira cases JVCLD-27342 and JVCLD-37613.
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