COMMUNITY MANAGER REPORTS  

The Community Health report shows visitors, content, and searches for certain time periods so you can evaluate your community activity.

For each of the three-time periods (24 hours, 7 days, and 30 days), you see two numbers. The first counts the activity for that period and the second compares the last two periods to show the overall increase or decrease in activity.

This report cannot be filtered by department or title.

For more info, see Community Health.

Definitions:

• Total Users: All users with accounts who have not been disabled.
• Registered Users: Users who have logged in at least once.
• Active Users: Users who have viewed one piece of content (or a place) in the last 30 days.
• Participation Users: Users who have acted on (i.e. commented, replied to, liked, rated/voted, edited, or created) at least one piece of content (or a place) in the last 30 days.
• Contributing Users: Users who have created one piece of content (or a place) in the last 30 days. This does not include comments.

This chart shows the number or percentage of consumers, participants, and contributors that make up the active users monthly for the given time period.

This can be toggled in the full-page version of the chart.

Total active users are displayed in a large number.

For more info, see Participation Ladder for Active Users.

The User Status report captures changes in user status by month or day.

The changes to status include when users are created, deleted or deactivated.

The total number of changes is displayed in a large number.

Clicking on a month's data point will display a daily chart for that month.

The Profile Completion graph shows the percentage of users who complete certain fields in their profile.

Downloading the CSV for the Profile Completion report provides a deeper dive into the profile completion data.

When a Full Access admin generates the Profile Completion CSV, they see all profile fields and their values.

When a regular user who has permissions to view global reports, or admins with Manage Community or Manage System generates this report, they see X's instead of values for completed profile fields.

This report is basically the same report but has the added functionality of being able to filter by department and title profile fields.

The avatar data is not currently available in this report.

It is under consideration to be added to the roadmap.

This chart displays the interactions between users who are categorized based on several filterable profile fields (such as department, title, company, etc.).

In addition, the total number of interactions between users per time period is displayed.

It can be configured to show different date ranges.

The chart has been renamed Department Interactions.

It can be configured to show all interactions between departments or between two specific departments.

You can also filter on a job title to create a more granular report.

For more info, see Department Interactions.

The content creation chart shows the number of pieces of content (status updates, documents, discussions/questions, blog posts, polls, ideas, and videos) that have been created in the community for the given date range.

It can also be filtered by profile field and skill.

This report is the same as the CMR report, except that it no longer counts status updates, and discussions and questions have been broken out into two separate content types.

Total content created is displayed in a large number.

The Content Leaderboard displays the top 20 pieces of content with engagement activities in the time period.

It also shows the number of views the piece of content has had.

It can be filtered by profile field, skill, and date range.

The Top Content chart replaces the Content Leaderboard chart; it is able to be sorted by Likes, Views, Shares, and Comments and shows the top 100 pieces of content per filter type for the date range.

The large number shows the total number of content items.

In 2018.3, the ability to download a CSV file has been added.

Displays the total number of questions for the date range, broken out by those with responses, replies marked helpful and replies marked correct.

This can also be filtered by profile field and skill.

The Questions and Answers chart displays the total number of questions, and the number of replies marked helpful and replies marked correct within the date range.

This can also be filtered on department and title profile fields.

For more info, see Questions and Answers Report.

Displays the average response time in days for questions, broken out by time to first response, time to first helpful answer, and time to correct answer.

This can be filtered by date, profile field, and skill.

Displays the number of views of answered questions.

This can be filtered on date range, profile field, and skill.

Displays a tally of responses marked Helpful and Correct Answers for each day in the time period you select.

This chart only shows an increase in Correct and Helpful events.

It does not support removals or deletions when replies or comments are unmarked Correct or Helpful.

This can be filtered on date range, profile field, and skill.

The Engagement Index is calculated by taking the total engagement activities for the month (or day) and dividing them by the total active users for that month (or day).

The higher the number, the more engaged the community.

Engagement Index per Month:
Total Activities for that Month divided by Total Active Users for that Month.

Engagement Index per Day:
Total Activities for that Day divided by Total Active Users for that Day

This chart has been updated to show a single trend line which shows the index number per month.

Total engagement activities include consuming, participating and contributing activities.

Engagement Index per Month:
Total Activities for that Month divided by Total Active Users for that Month

Engagement Index per Day:
Total Activities for that Day divided by Total Active Users for that Day

This chart displays the users who have the most:

• Content created
• Content read
• Likes given
• Likes received
• Questions answered in the given time period

There is currently no replacement for this report but top user information can be found in the Rewards leaderboard and console.

It is under consideration to be added to the roadmap.

• Views
• Likes
• Responses
• Revisions
• Creates

Averages for the time period are posted below the chart.

• Views
• Likes
• Comments
• Revisions

The total number of activities for the time period is shown in the large number.

For more info, see Activity.

It can be filtered by date, any filterable profile field or skill.

The CSV file contains more information and a list of all places.

The CSV file contains more information but the same number of places as shown on the page

For more info, see Places.

The top successful search queries chart displays the 15 search terms which result in a user clicking through to something when they were typed into the search.

It also displays the number of times it resulted in a click-through.

It can be filtered based on date range.

There is currently no replacement for this report.

It is under consideration to be added to the road- map.
 

The chart has been renamed Department Interactions.

It can be configured to show all interactions between departments or between two specific departments.

You can also filter on a job title to create a more granular report.

For more info, see Department Interactions.

It can be configured by date range.

Total engagement activities include consuming, participating and contributing activities.

The Daily/Monthly Active Users chart measures community interest by providing a percentage of how many monthly active users are engaged on a daily basis.

It can be filtered by date range and shows an average for each month and an overall average for the last year.

This charge also displays the percentage of how many monthly active users are engaged on a daily basis.

The minimum-maximum percent range for the time period is displayed in a large number.

For more info, see Daily/Monthly Active Users.

• Consumer
• Participant
• Contributor

For the time period, based on the activities that comprise each user type.

It also shows the total number of engagements for the time period.

The chart can be filtered by date range.

• Consumer
• Participant
• Contributor

For the time period, based on the activities that comprise each user type.

It also shows the average engagement activities per user for the time period.

For more info, see Engagement Index by User Type.

• Consumption
• Expertise/As- set Location (search)
• Participation
• Curation and Moderation
• Collaboration (content creation or modification)
• Outcomes

It also shows the total number of engagement activities.

• Consumption
• Expertise/As- set Location (search)
• Participation
• Curation and Moderation
• Collaboration (content creation or modification)
• Outcomes

It also shows the total number of engagement activities.

For more info, see Engagement Ladder Report.

This chart shows the number of active, participating and contributing users for the place. 

It can be filtered by date range, profile field, and skill.

Subspaces can be included in the data displayed for any space.

This report shows the number of active users for the place and breaks this number out into consumers, participators and contributors for each month.

Clicking into one of the month bars will display a daily chart for that month.

The chart can be filtered by date range, department, and title. Note: at this time, it is not possible to include subspace data.

There is currently no replacement for this report. It is under consideration to be added to the roadmap.
 

The content creation chart shows the number of pieces of content (status updates - if allowed in groups, documents, discussions/questions, blog posts, polls, ideas, and videos) that have been- en created in the place for the given date range.

It can also be filtered by profile field and skill.

This report is the same as the CMR report, except that it no longer counts status updates, and discussions and questions have been broken out into two separate content types.

Total content created is displayed in a large number.

It can be filtered by date range, and department and title profile fields.

The Content Leaderboard displays the top 20 pieces of content with engagement activities in the time period.

It also shows the number of views the piece of content has had.

It can be filtered by profile field, skill, and date range.

There is currently no replacement for this report. It is under consideration to be added to the roadmap.
 

• Views
• Likes
• Responses
• Revisions
• Creates

Averages for the time period are posted below the chart.

• Likes
• Comments
• Revisions

Clicking into the data point for a month will display a chart with the values for each day of the month.

The total number of activities for the time period is shown in a large number.

This chart can be filtered on date range, department, and title.

Displays the total number of questions for the date range, broken out by those with responses, replies marked helpful and replies marked correct.

This can also be filtered by profile field and skill.

The Questions and Answers chart displays the total number of questions, and the number of replies marked helpful and replies marked correct within the date range.

This can also be filtered by department and title profile fields.

Displays the average response time in days for questions, broken out by time to first response, time to first helpful answer, and time to correct answer.

This can be filtered by date, profile field, and skill