Overview

• In some occasions, the end users might encounter problems downloading files from the box. This is usually resolved by removing the following system property:
  externalStorage.box.accessToken
  

• This requires the customer to then go to the Box add-on settings, click on Configure Now and re-enter the Box admin account credentials.
• In some cases, this last step can fail because of the property externalStorage.box.boxOAuthBaseURL is set to https://api.box.com/oauth2/ which causes an extra slash to be added to oauth2//.

• This in turn results in a Unexpected error has occurred page to show up on the jive side, being unable to reconfigure the box add-on.

Jira Ticket

JVSINTG-6736

Environment

• Jive Hosted Version 9.0.1, 9.0.2, 9.0.3, 9.0.4, 9.0.5

Resolution

The workaround is shared below:

1. Login to Jive as Admin.
2. Go to Add-Ons.
3. Select Setting for Box Add-On.
4. Click on Configure Now.
5. Enter the Box user credentials and select Authorize.
6. Before clicking Grant Access to Box, go to Admin Console > System > Management > System Properties and change the following system property to look like this:
   externalStorage.box.boxOAuthBaseURL = https://api.box.com/oauth2
7. Click on Grant Access to Box.
8. Test that it all works.

Note: This is fixed in version 9.0.6 of Jive.