Overview

Customers may experience difficulties when trying to upload and display audio-only .mp4 files onto a custom HTML tile on the Jive platform. While individual .mp4 files that contain only audio can be uploaded and played without issues, grouping multiple of these files onto a custom tile presents a challenge. This problem arises due to Jive platform's limitations in recognizing and properly handling audio-only .mp4 files within custom HTML tiles. This could be attributed to the platform's primary design to handle video and image content, the system's inability to recognize .mp4 files containing only audio, and potential restrictions within the custom HTML tile feature that prevent the embedding or proper functioning of such files.

Solution

To resolve this issue, follow these steps:

1. Convert your audio-only .mp4 files into a more universally accepted audio format, such as MP3. This could potentially bypass the current limitations by ensuring better compatibility with the Jive platform.
2. Host your audio files on an external platform (e.g., SoundCloud, Google Drive) and embed them into the custom HTML tile using an iframe or a link. This method would allow you to bypass direct upload limitations.
3. If you have access to web development resources, creating a custom script within the HTML tile that utilizes a JavaScript-based audio player could be a viable solution. This player can then load the .mp4 file as a source, offering more control over the presentation of your audio content.

Please note that Jive categorizes MP4 files as video by default. Standard audio formats, such as WAV, MP3, and M4A, are recognized as audio within Jive's system. For successful upload and use of these files, the corresponding extension types must be whitelisted on your Jive instance.

Summary

Uploading and displaying audio-only .mp4 files onto a custom HTML tile on the Jive platform can be challenging due to the platform's limitations. Solutions include converting the files to a more compatible format, hosting the files externally, or using a JavaScript-based audio player.

FAQ

1. Why can't I upload audio-only .mp4 files to a custom HTML tile on Jive?
   Jive's system is primarily designed to handle video and image content and may not recognize .mp4 files containing only audio. Additionally, there may be restrictions within the custom HTML tile feature that prevent the embedding or proper functioning of such files.
2. What formats does Jive recognize as audio?
   Jive recognizes standard audio formats such as WAV, MP3, and M4A as audio. For successful upload and use of these files, the corresponding extension types must be whitelisted on your Jive instance.
3. Can I use a JavaScript-based audio player to play .mp4 files on Jive?
   Yes, if you have access to web development resources, you can create a custom script within the HTML tile that utilizes a JavaScript-based audio player. This player can then load the .mp4 file as a source, offering more control over the presentation of your audio content.