A Jive user who previously had admin access no longer has access to the main Space or Sub-Spaces. The affected Spaces are inheriting permissions from a default Space, which seems to be causing this restriction.
To resolve this issue, follow these steps:
- Review the permissions currently set for the Default Space and compare them with the custom permissions on the functional subpage. This will help you understand the differences and what might be required for the other spaces.
- Apply custom permissions to the non-working spaces. Refer to the article on Custom Permission Levels and User Overrides for Spaces for guidance on how to create and apply these permissions.
- Ensure that you are familiar with the different permission levels and what each allows a user to do by reviewing the article on Standard Permission Levels for Spaces.
- If you need to manage space permissions more broadly or create new permission levels, consult the article on Managing Space Permissions for a comprehensive overview of the process.
- Copy the permissions from the working Sub-Space to the main space that was using the default Space permission configuration.
- Have the Sub-Spaces inherit from the main Space.
After following these steps, the access issue should be resolved for the Jive user.
What are the different permission levels in Jive?
There are several permission levels in Jive, each allowing a user to perform different actions. You can review these levels in the article on Standard Permission Levels for Spaces.
How can I manage Space permissions more broadly?
You can manage space permissions more broadly or create new permission levels by consulting the article on Managing Space Permissions.