Some users may encounter an issue when new users fail to federate from your SSO (eg: OneLogin) to Jive. The error message received from indicates an
locale ID _GB. This problem seems to affect only some new user accounts and is caused by an unexpected locale combination set in the system settings.
To resolve this issue, follow these steps:
- Navigate to the Admin Console in Jive.
- Go to
System > Settings > Locale.
- Check the current locale setting. If it is set to an unexpected value (in this case,
_GB), change it to the expected value (in this case,
- Save the settings.
After these steps, verify if the issue is still reproducible. If it persists, a rolling restart of the instance may be required.
Invalid locale ID _GB error can be resolved by correcting the locale setting in the Jive system settings. If the issue persists after this, a rolling restart may be necessary.
What causes the 'Invalid locale ID _GB' error in OneLogin to Jive federation?
This error is caused by an unexpected locale combination set in the system settings.
How can I resolve this error?
You can resolve this error by correcting the locale setting in the Jive system settings.
What should I do if the issue persists after correcting the locale setting?
If the issue persists after correcting the locale setting, a rolling restart of the instance may be required.