Overview

Some users may encounter an issue when new users fail to federate from your SSO (eg: OneLogin) to Jive. The error message received from indicates an Invalid locale ID _GB. This problem seems to affect only some new user accounts and is caused by an unexpected locale combination set in the system settings.

Solution

To resolve this issue, follow these steps:

1. Navigate to the Admin Console in Jive.
2. Go to System > Settings > Locale.
3. Check the current locale setting. If it is set to an unexpected value (in this case, _GB), change it to the expected value (in this case, en_GB).
4. Save the settings.

After these steps, verify if the issue is still reproducible. If it persists, a rolling restart of the instance may be required.

Summary

The Invalid locale ID _GB error can be resolved by correcting the locale setting in the Jive system settings. If the issue persists after this, a rolling restart may be necessary.

FAQ

1. What causes the 'Invalid locale ID _GB' error in OneLogin to Jive federation?
   This error is caused by an unexpected locale combination set in the system settings.
2. How can I resolve this error?
   You can resolve this error by correcting the locale setting in the Jive system settings.
3. What should I do if the issue persists after correcting the locale setting?
   If the issue persists after correcting the locale setting, a rolling restart of the instance may be required.