Overview

You would like the Jive Support Team to investigate the root cause of a major problem or incident that you experienced earlier with your Jive instance, such as a service outage, a significant performance issue, or a functionality/component failure that had a significant impact on your use of the instance. 

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Support agents: Refer to the internal document available here.

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Information

The Root Cause Analysis (RCA) is an Internal Document and is not shared with our customers. Publicly available details can be seen on the Jive Status page.