Overview

Secure Sockets Layer (SSL) certificates for Cloud or Amazon Web Services (AWS) instances have a ninety-day duration. Sometimes the customer will have custom applications that need to communicate with their Jive instances. Therefore, the SSL certificate must be added to the trusted certificate list on that app.

Adding a root certificate to the trusted certificate list will keep the application communicating with the instance without the need to add the new certificate to the trusted certificate list every ninety (90) days.

Environment

Jive Interactive Intranet-External Service Integration--

Resolution

• You can download the Digital Signature Trust (DST) Root Certificate Authority (CA) X3 by finding the link to it and by adding it to your trusted certificates list in your app.
• With this configured, you do not have to add or change certificates every three (3) months or so.